Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Your Rights Under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To start a return, you can contact us at support@shopdripclub.com.au.
If your return is accepted, we will provide you with instructions on how and where to send your package.
Customers are responsible for return shipping costs for change of mind or sizing issues.
We strongly recommend using a trackable shipping service, as we cannot be responsible for lost returns. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@shopdripclub.com.au.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Where an item is faulty, return postage is at our cost, not yours.
Exceptions / Non-Returnable Items
- Made-to-measure trousers, since each pair is cut to your specific measurements
- Gift cards
This does not affect your rights where an item is faulty, damaged, or not as described.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and refunded, you can make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@shopdripclub.com.au.